I hired Marcus to do water damage mitigation and mold prevention in my house after a pipe burst. Marcus did not open any walls or ceilings, he just installed his equipment and let it run. He had his equipment here for three days, after which he told me that everything was dry and only cosmetic work was needed, to repaint walls and refinish the floors. Luckily, I was able to get an independent company come out and take moisture readings to check his work. They found that most of the walls and the floors were still wet. I watched as reading after reading showed "wet, wet, wet, wet." They advised that walls needed to be opened to be dried well because of the insulation inside that stayed wet with the surface drying that Marcus did. They also explained to me that if I leave things unopened, in the summer everything inside the walls will start getting moldy. In fact, one of the rooms already started smelling damp two days after the equipment was removed. Marcus was combative and rude when I communicated this to him and asked for a partial refund. I would strongly caution you not to work with his company. They won't do a good job and their response to a complaint is to dismiss it. As you see from his response below, even though the readings done today by an INDEPENDENT company showed the walls and floors are wet, Marcus will not take a customer concern seriously. I had no interest in him coming back since the work he has done was so lousy. I just do not want anyone else to pay the very high rates this company charges for the extremely poor quality of water damage mitigation that they offer.
